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Send us a message and we'll respond within 1–2 business days. Please include your device model and iOS version to help us assist you faster.
contact@usemomentsapp.comFrequently asked questions
Quick answers to common questions.
Is Moments free to use?
Moments is free to download and use. Some premium features may require a subscription, which can be managed through your Apple ID in the App Store.
Are my voice recordings private?
Yes. Your recordings are stored securely and encrypted. They are used only to generate your transcriptions and AI summaries. We do not share your personal content with third parties or use it for advertising.
How does the AI summary work?
When you record a moment, Moments transcribes your voice and generates a concise written summary using AI. This happens automatically after you save your recording. The summary appears alongside the original transcription in your entry.
Can I export or delete my data?
Yes. You can delete individual entries or all entries at any time directly in the app (Account → Danger zone). You can also export all your journal entries as a text file from the Account screen. To request full account deletion, email us at contact@usemomentsapp.com.
Does Moments work offline?
Yes. You can record and transcribe moments without an internet connection — transcription happens on your device. AI-generated titles and summaries require a connection and will be created automatically once you're back online.
My recording isn't transcribing. What should I do?
Make sure microphone and speech recognition permissions are enabled for Moments in your iOS Settings (Settings → Moments). If the transcription completed but the AI summary is missing, check your internet connection. If the problem persists, please email us with your device model and iOS version.
How do I cancel my subscription?
Subscriptions are managed through Apple. Go to Settings → your name → Subscriptions on your iPhone, find Moments, and select Cancel Subscription.